Questions and answers
What should I do first when I find water in my home?
Stay safe first. If water is near outlets or appliances, stay away and turn off power at the panel only if you can reach it dry. Stop the source if you can. Then document it first: take photos and short videos, and jot down times and what got wet. Request a callback to check provider availability while you gather notes.
What does a provider do when they arrive?
A local provider usually checks how far the water has spread, often using moisture meters. Then they explain the plan, which may include water extraction, removing soaked materials, and structural drying with fans and dehumidifiers. Ask for the steps in writing. Remember, Treatednowhere Restoration is a referral service. The independent provider does the work, not us.
How much does water damage restoration cost?
Costs vary a lot by job. In the U.S., a small, quick cleanup might run a few hundred dollars, while a larger flooded basement cleanup or a job with structural drying can reach several thousand. Size, water type and materials all matter. Ask each provider for a written quote that lists what is and is not included.
Will my homeowners insurance pay for it?
It depends on your policy and the cause. Some policies may cover sudden damage, like a burst pipe, but often not slow leaks or flooding from outside. Check your policy or ask your agent. Providers can often help document damage for a claim, so keep your photos, notes, receipts and any written estimates in one folder.
How do I choose a water damage provider?
Compare more than price. Ask whether they are licensed and insured where you live, what the quote covers, and how they plan to dry the space. Ask how they handle paperwork and photos. A clear, written estimate is a good sign. Treatednowhere Restoration connects you with independent providers, but the choice is always yours.
How can I help prevent basement flooding?
Start outside. Keep gutters clear and downspouts pointing away from the foundation. Watch for cracks in stone or block walls, especially after freeze-thaw cycles. Before spring snowmelt, check your sump pump and test it. Older homes with full basements can take on water slowly, so look for damp spots, musty smells or peeling paint.
What happens when I call the number on this site?
Request a callback and your call is routed to an independent local provider who may be able to help with your situation. We are not the restoration company, and we do not do the work. Availability varies by provider, so ask about timing directly. You are not obligated to book anything.
What should I have ready before asking for an estimate?
A little prep helps. Gather dated photos, a short note on what happened, and where the water came from. List damaged items and the rooms affected. Have your policy details nearby if you may file a claim. With that, a provider can give a more accurate estimate. You can also use the request form on this site.